Frequently Asked Questions
- How can I contact to send an inquiry or make an order？
You can click Contact Us on our website, or just send us an email directly to firstname.lastname@example.org, and our sales team member will help with you timely.
- Are you okay with a factory tour?
Definitely! Happy to have you here at our site. We are ready for a factory tour at any time. We have a strong belief that a face-to-face meeting is the most effective way to know each other quickly and then get the work done.
- What lighting fairs can I find you there?
Hong Kong International Lighting Fair (Both Spring & Autumn Edition) and Guangzhou International Lighting Exhibition in June.
- What's your lead time for mass order?
OEM products: 20-40days
ODM products: 40-70days
- What is your MOQ?
Complete luminaries MOQ is 500pcs and you can mix CCT and finishing. The unit price for small QTY order shall be readjusted.
- What is your warranty?
Regularly 3 years & 5 years warranty are guaranteed with different choice of driver brands.
- How to deal with defective goods?
Free replacement parts or products are to be provided as long as the failure happens within the warranty. Photos or videos of defects are necessary for us to study the root cause, and sometimes 2-5pcs failed goods shall be returned for further investigation.
- Can I make a sample order?
Surely you can, and we believe that is essential for you to be sure about our design and quality before officially placing a mass order. Please contact us for sample details, and we'll have the sample ready in 7 days normally.
- Is it possible to make any change on the product?
Of course, we can modify the existing design according to your specific needs after effectively evaluating the feasibility.
- Do you sell accessories as a separate product?
Normally the majority of our products are available with different options for optics including reflectors and lenses. Some models have a few options for finishing like accessory rings. In this case, buying a complete luminaries with these parts separately is a perfect way to keep your stock as low as possible.
- Can you make an ODM product?
Yes, ODM products generate over 40% of our total sales in the year 2023. Both sides will stay in close communication on development details to have a wonderful piece of work completed effectively. Confidentiality and exclusive agreement are necessary in this case.